Frequently Asked Questions
at Wingfield Audio
Here are the questions most frequently asked by our customers. We love hearing from you, but checking this page first may save you some time.
Which recorder should I buy?
It depends on your budget and personal taste. All of the recorders we sell are at least "good," so chances are that we sell one that's right for you. Read through our reviews, listen to our sound samples, check out our comparison chart and take a look at our battery life test results. If you still can't make up your mind, email us or call us at 800-542-4038.
Are the recorders you sell compatible with Mac computers?
Yes. Every recorder we sell is Mac-compatible. Your Mac will recognize it as an external storage drive when it is connected via USB cable. Although some of the software bundled with the handheld recorders is PC only (ex. Edirol R-09HR & Cakewalk) you can use your Mac-compatible software to manage and edit any of the files you make with your recorder.
What audio editing software do you recommend for Mac computers?
Many good choices are available. Popular products for Mac are Garage Band, Amadeus, and Bias Peak.
What audio editing software do you recommend for PCs?
Many good choices are available. Popular products for PC are Audacity, Sony SoundForge and Steinberg Wavelab.
What software can I use to convert recorded files from wav to mp3?
Many good choices are available. Two possibilities for Mac are Garage Band and Monkey Tools Sound Grinder. Two possibilities for PC are dBpoweramp Music Converter and Switch Sound File Converter.
How can I listen to the files I've recorded? Do any of the handheld recorders come with speakers?
You can listen to the files on your handheld recorder with a pair of headphones or a set of external powered speakers. None of the handheld recorders have true playback speakers. Although the speaker monitors on the Edirol R-09HR, Marantz PMD620 and Olympus LS-10 are quite useful, they are not powerful enough for satisfactory extended playback.
Why are some of your prices higher than those I've seen elsewhere?
We are a small, independent retailer and authorized dealer for everything we sell. Sometimes, our bigger competitors use their stronger purchasing power to offer lower prices.
Others do so by disregarding their pricing agreements with manufacturers.
We hope you decide that our personal service and attention, thoughtful product selections and valuable site information make up for those times.
Keep in mind too that if you see a price that seems too good to be true, the goods could very well be fake or stolen.
I don't live in North America. Will your products work in my country?
Many of the recorders and all of the battery chargers we sell are rated for 100-240V. (Exceptions: Sony and Zoom - they are rated only for 120V).
Recorders rated for 100-240V will most likely work with the voltage available in your country. However, you will need a plug adapter to plug the North American 2 flat parallel blades into your wall outlet.
Recorders rated for 120V (Sony and Zoom) will require a voltage transformer to work in your country. Plug adapters will NOT convert voltage. If you use a plug adapter to plug a 120V recorder into a 240V wall outlet, you will FRY the recorder.
We can add plug adapters or voltage transformers to your order upon request. Just email us or call us at 800-542-4038.
(NOTE: Many of our international customers use batteries to avoid voltage compatibility problems with electronics rated for North America).
I want to place an international order, but I don't want to incur VAT and/or Duty Fees when my order is delivered. Can you [make a false declaration] on the customs forms for me?
No, we can't. Please note that it is against the law to intentionally under-declare the value of goods shipped overseas from the US.
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